Privacy policy

Privacy Policy

Last updated: July 25, 2025

At HELLO HARLOW, we value your trust and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and share your information when you shop with us, visit our website, or connect with us. Since we run our store through Shopify, they also help power and protect your experience — you’ll find a bit more about that below.

By using our website and placing an order, you agree to this Privacy Policy.

1. What We Collect

When you browse or shop with us, we collect some personal information to make sure everything runs smoothly. This includes:

  • Contact info like your name, email, phone number, shipping and billing addresses

  • Payment details like your card information (securely processed through Shopify — we don’t store this ourselves)

  • Account preferences like saved settings and login info

  • Order history like the items you buy, return, or save in your cart

  • Communications like messages you send us

  • Device info like your IP address, browser type, or how you interact with our site

  • Cookies to personalize your experience and keep things running behind the scenes

2. Where We Get It From

We collect this info:

  • When you give it to us (like placing an order or creating an account)

  • Automatically when you use our site (via cookies and analytics)

  • From Shopify, our platform provider

  • From service partners who help us process orders, payments, and shipping

3. How We Use It

We use your info to:

  • Process and ship your orders

  • Handle returns and customer support

  • Remember your preferences and saved items

  • Show you relevant products and offers

  • Send marketing emails (only if you’ve opted in)

  • Keep our store secure and protect against fraud

  • Meet legal obligations (if requested by law enforcement or regulators)

4. Sharing Your Information

We share your personal info only when necessary and only with trusted partners, such as:

  • Shopify, who powers our store and helps us manage orders, payments, and analytics

  • Shipping and logistics providers to get your items to you

  • Marketing partners (if you’ve opted in) to show you relevant ads

  • Government or legal authorities, if we’re ever required to

We never sell your information.

5. Shopify's Role

Since HELLO HARLOW is hosted on Shopify, they help process your data and ensure a secure shopping experience. They may also use anonymized data across stores to improve their platform.

You can learn more about their privacy practices here: https://www.shopify.com/legal/privacy

6. Children’s Privacy

We love designing for little ones, but our website is meant for adults. We don’t knowingly collect data from children under the age of majority. If you believe your child has shared personal info with us, please contact us and we’ll delete it.

7. Keeping Your Info Safe

We do our best to keep your personal info secure. That said, no system is 100% perfect. We encourage you to use strong passwords and avoid sharing account details.

We keep your data only as long as necessary — for things like fulfilling orders, complying with tax laws, and managing returns.

8. Your Rights

Depending on where you live, you may have the right to:

  • Access your personal data

  • Request a correction

  • Ask for deletion

  • Opt out of marketing emails

  • Request a copy of your data

  • Withdraw consent for certain uses

To do any of the above, just contact us at hello@helloharlow.ca and we’ll help.

9. International Transfers

If you're outside Canada, please note that your information may be stored or processed in other countries, including the U.S. We use secure methods to protect it, and follow applicable laws when transferring data.

10. Policy Updates

We may update this Privacy Policy from time to time. If we do, we’ll update the “Last updated” date at the top. We encourage you to check back periodically.

11. Contact Us

Have questions? Want to make a request?
You can email us at hello@helloharlow.ca